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Warranty and after-sales service

Guarantee and customer service

At Kokko, your satisfaction is our priority: that is why we offer you guaranteed satisfaction or we will refund you your money (within 30 days).

If our products do not entirely satisfy you, you can contact our after sales service to send them back to us. Refunding your order will be processed within 24 hours of receiving your returned order.



Ceramic structure of the Kokko

Lifetime warranty

Other parts of the Kokko

20 years

Stainless steel trolley

5 years

Metal trolley

5 years

Wooden trolley

2 years

Any other product

1 year

Customer Service

All service requests related to the guarantee are handled directly by our customer service. For this you can contact our customer service:

You can also go directly to your account on the website to establish your request. If your package is damaged, you should refuse the package from the carrier. If you have a damaged package in your possession, you can contact our customer service. Your request will be processed as soon as possible. If your product does not work, please check the leaflet and follow the instructions in case of problems. If the malfunction persists, you can contact our customer service.