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What is the satisfied or refunded guarantee?

Kokko offers you a 30-day money-back guarantee (from the date of receipt of your package) to return your products to us if you are not satisfied.

Upon receipt of your package, if for any reason you are not satisfied with the product, simply contact our customer service by phone at +33 (0) 4 82 53 76 13 (not surcharged) or by contact form.

The refund of your order will be made within 24 hours after receipt of the returned package.

What is included in the warranty on the Kokko barbecue and how long does it last?

The Kokko barbecue is guaranteed for 10 years all parts.

The entire product is therefore included in the warranty. You will not have to pay any additional costs to change a part. Everything is done remotely by sending the part to be replaced at our expense.

Comment vous joindre pour un problÚme lié à la garantie ?

Toutes les demandes de SAV liées à la garantie sont traitées directement par notre service. Pour cela vous pouvez soit contacter le service client par téléphone au +33 (0) 4 82 53 76 13 ou par le formulaire de contact. Vous pouvez également vous rendre sur votre espace mon compte pour établir votre demande.