Delivery in France
Home delivery is charged at €9.90 in 48 to 72 hours for all orders over €99. For delivery of a Kokko, delivery is...
Delivery within the European Union
Home delivery is offered for all orders over €99 in the following countries: Austria, Belgium, Bulgaria, Denmark, Germany...
UK delivery
La livraison à domicile est proposée sous 3 à 4 jours ouvrés au Royaume-Uni. Frais de livraison de votre commande Commande entre 0 et £99 (<10 kg) : Livraison à...
How does home delivery work?
Delivery takes place from Monday to Friday. You will receive a confirmation email once your order has been shipped. For Kokko L and XL: Our partner...
How does express delivery work?
For Kokko L and XL: Delivery takes place from Monday to Friday. You will receive a confirmation email once your order has been shipped. Our partner...
How does Click & Collect work at the Lyon depot?
You will receive a confirmation email once your order is prepared. You can then pick it up from Monday to Friday from 9:00 a.m. to 12:30 p.m. and from 1:30 p.m....
How do I track my order? Where can I find my order's tracking number?
The tracking number(s) for your order will be sent to you by email as soon as your order has been dispatched. You can also track the delivery in your...
What is the delivery time for my order?
The delivery time for your order is fast. The vast majority of products are in stock at our warehouse in La Verpillière, near Lyon. Please allow...
Can I have my order delivered abroad?
Yes, We deliver our products throughout Europe. Delivery is free for any purchase over 60 euros, regardless of the European country chosen. The...
Do you deliver everywhere in France?
Yes :) We deliver everywhere in France! (Metropolitan France, islands, and overseas territories) You can choose home or business delivery, or delivery...
My package arrived damaged, what should I do?
We are sorry, we will do everything to solve the problem as quickly as possible! We take the utmost care in packing and packaging...
Opening hours and address of the Lyon depot
Collection at the Kokko warehouse, 30 minutes from Lyon Address provided when ordering. 38290 La Verpillière Opening hours: Monday and Tuesday: 7:30 a.m. to 12:30 p.m. / 1:30 p.m. to 5:30 p.m. Wed...
Can I pick up my order directly at the Lyon depot?
Yes, it's possible! The Verycook depot is located in La Verpillière (5 chemin de Malatrait, 38290), 15-20 minutes from Lyon 🚗 To collect your order:🛒 Pa...
Can I have my order delivered on a specific date?
Yes, Delivery is possible on a specific date. When placing your order, you must specify a delivery requirement on a certain date or from a cert...
Can I change my delivery address?
Yes! If your package has already left, you can change the delivery address directly on the GLS carrier's tracking link. If your package has not...
Can I have a different billing address and delivery address?
Yes, it's possible! Once you've entered your personal details, simply enter: 📍 Your delivery address, then click👉 "The delivery address...
Can I choose a delivery time slot?
Yes! As soon as your order is dispatched, a time slot is defined by the carrier for delivery. If the time slot does not suit you, you...
What is the delivery date of my Kokko?
From the moment your order is placed, the average delivery time is approximately 72 hours if all items are in stock. If you hav...
Delivery in Switzerland
La livraison à domicile est proposée sous 3 à 4 jours ouvrés en Suisse. Frais de livraison de votre commande Commande entre 0 et 99CHF (<10 kg) : Livraison à do...
Why is my order delivered by DB Schenker?
Some bulky products, such as the Kokko L and XL or certain trolleys, require delivery on a pallet to guarantee their protection during trans...