Personal data protection policy

Verycook SAS is the publisher of the kokko.net website (hereinafter "Verycook").

The protection of your personal data is a priority for us. This policy explains what data we collect, why we collect it, how we use it and what your rights are. It applies to all visitors, prospects and customers using the site www.kokko.net (hereinafter the "Site").

1. Data controller

Verycook is responsible for the processing of your personal data.
We ensure the confidentiality of your data and implement the technical and organizational measures necessary to guarantee its security. Our service providers are contractually bound to respect the same level of protection.

2. When do we collect your personal data?

We collect your data when you :

• create an account on the Site;

• place an order or use our services ;

• contact our customer service department (after-sales service, complaints, order tracking);

• subscribe to our newsletter or take part in surveys, competitions or marketing studies;

• leave a review on our products or services ;

• navigate on the Site (via cookies and tracers).

3. What data do we collect?

• Identity and contact data: surname, first name, address, email, telephone.

• Connection data: IP address, browsing logs.

• Transactional data: orders, invoices, deliveries.

• Customer service data (e-mails, calls, chat).

4. Purpose and legal basis

Your data will only be used for :

• Contract execution: order management, payments, deliveries, invoicing, after-sales service.

• Legal obligations: invoicing, product reminders, tax obligations.

• Legitimate interest: site improvement, fraud prevention, statistics, information messages on similar products.

• Consent: sending of newsletters, targeted advertising, participation in contests, deposit of non-essential cookies.

In the case of automated processing to combat fraud, decisions are taken in a controlled manner and can be contested.

5. Shelf life

• Customer account and history: as long as you are an active customer, then 5 years after your last activity.

• Invoices and accounting data: 10 years (legal obligation).

• Customer service communications: max. 6 months.

• Non-essential cookies: max. 13 months.

6. Recipients of data

Your data will only be processed by :

• Verycook and its subsidiaries,

• Our authorized service providers (payment, carriers, after-sales service, emailing, audience analysis).
  In the event of transfers outside the European Union, appropriate safeguards are put in place (standard contractual clauses, legal framework).

7. Your rights

In accordance with the RGPD, you have the following rights:

• right ofaccess to your data,

• right of rectification or deletion,

• right to limit processing,

• the right toobject to certain processing operations (canvassing, targeted advertising),

• the right to portability of your data,

• the right to define post-mortem directives for your data.

You can exercise your rights at any time:

• by email: [email protected]

• by post: Verycook SAS - Service Client Conformité - 7 rue des Platriers - 69009 Lyon - France

You will receive a reply within 1 month, which can be extended by 2 months for complex requests.

You can also contact the CNIL(www.cnil.fr) if you feel your rights are not being respected.

8. Cookies

The Site uses :

• technical cookies (essential to the operation of the site and your shopping cart),

• audience measurement cookies (anonymous statistics),

• advertising cookies (subject to your consent).

Non-essential cookies are kept for a maximum of 13 months.
You can manage your preferences at any time via your browser or the cookie banner displayed on your first visit.

9. Security and phishing

Verycook will never ask you for your bank details or your password by email.
If you receive a suspicious message (phishing), do not click on the links and contact our customer service.

10. Policy developments

This policy may be updated. In the event of substantial modification, you will be informed via the Site or by email.

Last update: 12/09/2025